Return Policy

At Keerako, we want to make returns as easy as possible for you. Here's a simplified version of our refund policy:

1. Eligibility

• You have 30 days from delivery to return eligible, unused items in their original packaging.
• Custom or special orders are not returnable.

2. How to Return

• Contact us for a Return Merchandise Authorization (RMA) number.
• Pack the item securely and ship it back to the address provided.
• Include the RMA number on the package.

3. Refunds

• We'll issue a refund to your original payment method for the cost of the item(s) returned.
• Shipping costs for returns are your responsibility, unless the return is due to our error.
• Refunds typically take 5-7 business days to process, but may take up to 14 days to show on your account.

4. Exceptions

• Restocking fees do not apply to eligible returns.
• Damaged or defective items should be reported immediately for prompt resolution.

5. Questions?

• Don't hesitate to reach out to our customer service team if you have any questions or concerns.